Refund policy

Last updated: August 15, 2026

Contact support@hemopow.com or +1 (833) 228-2278 before sending any product back. Returns sent without an approved return merchandise authorization (RMA) may not be accepted. The complete return address is provided only after approval.

30-day return window

You may request a return within 30 calendar days after delivery. For a non-defect return, the item must be unused, complete, in resalable condition, and in its original packaging with all accessories and manuals. The customer is responsible for return shipping for non-defect returns.

Wrong, damaged, or defective items

If we sent the wrong item, the shipment arrived damaged, or a product defect is verified, contact us promptly with your order number and photos or video where appropriate. We will provide the approved resolution and cover reasonable processing costs for an eligible claim.

Non-returnable condition

Items that are wet, dirty, incomplete, or damaged through misuse are not eligible for an ordinary change-of-mind return. This does not limit rights that cannot be excluded under applicable law.

Refunds

After an approved return is received and inspected, we will notify you of the result. Approved refunds are issued to the original payment method. Processing time by your bank or card issuer may vary. Original shipping charges are not refundable for non-defect returns unless required by law.

We do not currently offer an additional 90-day commercial warranty. Any mandatory legal rights remain unaffected.